Up in the Air : : How Airlines Can Improve Performance by Engaging Their Employees / / Thomas A. Kochan, Jody Hoffer Gittell, Greg J. Bamber, Andrew Von Nordenflycht.
"And you thought the passengers were mad. Airline employees are fed up, too-with pay cuts, increased workloads and management's miserly ways, which leave workers to explain to often-enraged passengers why flying has become such a miserable experience."-New York Times, December 22, 200...
Saved in:
| Superior document: | Title is part of eBook package: De Gruyter Cornell University Press Backlist 2000-2013 |
|---|---|
| VerfasserIn: | |
| Place / Publishing House: | Ithaca, NY : : Cornell University Press, , [2011] ©2013 |
| Year of Publication: | 2011 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (240 p.) :; 8 tables, 33 charts/graphs |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Table of Contents:
- Frontmatter
- Contents
- Preface
- 1. Low-Cost Competition in the Airline Industry
- 2. Developments in the U.S. Airline Industry
- 3. Developments in the Airline Industry in Other Countries
- 4. Industry Trends in Costs, Productivity, Quality, and Morale
- 5. Alternative Strategies for New Entrants: Southwest vs. Ryanair
- 6. The Legacy Responses: Alternative Approaches
- 7. Building a More Balanced Airline Industry
- Notes
- Index