Up in the Air : : How Airlines Can Improve Performance by Engaging Their Employees / / Thomas A. Kochan, Jody Hoffer Gittell, Greg J. Bamber, Andrew Von Nordenflycht.

"And you thought the passengers were mad. Airline employees are fed up, too-with pay cuts, increased workloads and management's miserly ways, which leave workers to explain to often-enraged passengers why flying has become such a miserable experience."-New York Times, December 22, 200...

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Superior document:Title is part of eBook package: De Gruyter Cornell University Press Backlist 2000-2013
Place / Publishing House:Ithaca, NY : : Cornell University Press, , [2011]
Year of Publication:2011
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Physical Description:1 online resource (240 p.) :; 8 tables, 33 charts/graphs
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