Dealing with an International Clientele: Communications, Diplomacy and Etiquette / / Meri Meredith.

• Superior document: Title is part of eBook package: De Gruyter DGBA Backlist Business and Economics 2000-2014 (EN)
• VerfasserIn: Meredith, Meri,
• Place / Publishing House: Berlin ;, Boston : : K. G. Saur, , [2005]; ©2005
• Year of Publication: 2005
• Language: English
• Series: Information Services Management Series
• Physical Description: 1 online resource (241 p.)
• Other title: Frontmatter --; Contents --; Acknowledgments --; Introduction --; Chapter One. The Problem --; Chapter Two. Welcome --; Chapter Three. Respect --; Chapter Four. Speak Slowly and Distinctly --; Chapter Five. Communication --; Chapter Six. Etiquette --; Chapter Seven. Diplomacy --; Chapter Eight. Learning versus Teaching --; Chapter Nine. Cultures of the World, A-I --; Chapter Ten. Cultures of the World, J-W --; Backmatter
• Format: Mode of access: Internet via World Wide Web.
• ISBN: 9783598440120; 9783110621143; 9783110238570; 9783110636246; 9783110212129; 9783110212136; 9783598441219
• DOI: 10.1515/9783598440120
• Access: restricted access
• Hierarchical level: Monograph
• Statement of Responsibility: Meri Meredith.

This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries and languages. Each chapter clearly defines a different aspect and provides clear guidance and strategies for librarians to follow in their everyday work. The book is packed with advice on how to deal with many of the situations, which arise as the result of different cultural backgrounds and language.