Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / / Leonardo Inghilleri and Micah Solomon.
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| TeilnehmendeR: | |
| Year of Publication: | 2010 |
| Language: | English |
| Online Access: | |
| Physical Description: | xvi, 170 p. |
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| Bibliography: | Includes bibliographical references and index. |
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| ISBN: | 9780814415382 0814415385 |
| Hierarchical level: | Monograph |
| Statement of Responsibility: | Leonardo Inghilleri and Micah Solomon. |