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Ruyter, Ko de.
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Ruyter, Ko de.
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Cases in call center management : great ideas (th)at work / / Richard Feinberg, Ko de Ruyter, Lynne Bennington.
Participants:
Feinberg, Richard, 1950- [ ]
;
ProQuest (Firm) [ ]
;
Ruyter, Ko de. [ TeilnehmendeR ]
;
Bennington, Lynne. [ TeilnehmendeR ]
;
ProQuest (Firm) [ TeilnehmendeR ]
Published:
c2005.
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Ruyter
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