E-Government in Austria

E-Government in Austria: implementation progress, service take-up and impacts

Compared to the progressing implementation of e-government in Austria there has been a significant lack of information on extent and structure of supply, demand and impacts of e-government services.


To implement e-government means to transform traditional forms of interaction into electronic forms; in intra- and inter-governmental relations, on the one hand, and, on the other hand, interactions in external relations to citizens, businesses and other organisations. This includes all functions of government (legislative, executive and judicial) as well as all tiers of government (national, regional, and local).

This research project had three main objectives:

  1. to give an overview of the current state and trends in the supply of e-government services in Austria including all functional areas and levels of government;
  2. identification and analysis of studies and other empirical evidence on usage and effects of e-government observable in Austria to date;
  3. in-depth analysis of progress in selected e-government projects and services (different service areas and administrative levels, advanced digital process integration, good practice cases).

Partly a follow-up of the first study in the field in the Austrian context undertaken by ITA five years ago (e-Government I), it will also assess progress and effects observable since then. A combination of methods is employed, with a focus on identification and analysis of secondary data, complemented by expert interviews, document analysis, Internet-based desk research and analysis of government websites.
The research project has been commissioned by the Austrian Federal Chancellery (Unit for IT Strategy).

06/2004 - 07/2005