E-Government I

Electronic information services in the public administration

The project represents a pioneering study of 'electronic government' in Austria, and the use of information and communication technologies (ICT) as an interface between the public administration and citizens as well as businesses.


The study yielded an overview on 'e-government' in an international context; a first assessment of the state of affairs of electronic information offered at federal level in Austria; and an analysis of the conditions and constraints for successful implementation of e-government, including selected pilot projects.

The results found Austria by and large on a par with international developments, and with individual applications such as the electronic land register, electronic communication between courts and lawyers, and the so-called 'public service assistant' it is even in the forefront. In general, information services (guides to authorities, important everyday information, legal information etc.) dominated the offers, whilst communication and transaction services (e.g. electronic applications, tax returns) represented a strong growth area.

01/1999 - 12/1999